Privacy Policy

Last updated: 10 September 2026

Tamworth Cabs respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Tamworth Cabs collects, uses, stores and discloses personal information when you use our website, booking services, mobile application or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

1. Information We Collect

The personal information we collect depends on how you interact with Tamworth Cabs and may include:

• Your name
• Phone number
• Email address
• Pickup and destination details
• Booking and trip information
• Account and profile information
• Saved locations and preferences
• Payment and transaction information
• Communications with Tamworth Cabs
• Feedback, enquiries and complaints
• Information provided when applying for employment
• Information provided by suppliers, contractors and business partners
• Device, browser and website usage information
• Other information reasonably required to provide our services

Where necessary, we may also collect sensitive information with your consent or where permitted or required by law.

Our existing policy also provides for information collected in connection with employment, suppliers, transactions, the website and other interactions with Tamworth Cabs.

2. How We Collect Information

We may collect personal information:

• Through our website
• Through our mobile application or booking platform
• When you make or manage a booking
• When you telephone or email us
• When you communicate with our staff or drivers
• When you submit an enquiry or feedback
• Through transactions with us
• When you apply for a position with Tamworth Cabs
• From publicly available sources where appropriate
• From third parties where permitted by law
• Through technology used to operate, secure and improve our services

Where reasonable and practicable, we collect personal information directly from you.

3. Why We Collect Personal Information

Tamworth Cabs may collect, hold, use and disclose personal information for purposes including:

• Providing and managing taxi and transport services
• Processing and managing bookings
• Communicating with passengers
• Providing customer support
• Managing accounts and customer preferences
• Processing payments and maintaining transaction records
• Improving our website, application and services
• Responding to enquiries, complaints and feedback
• Maintaining the safety and security of passengers, drivers and our services
• Managing contractors, suppliers and business relationships
• Recruitment and employment-related activities
• Meeting our legal and regulatory obligations
• Sending marketing communications where permitted

We will generally only use your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or as otherwise permitted or required by law.

4. Location and Booking Information

When you use our booking services or application, we may collect location information necessary to arrange and manage your transport.

This may include your pickup location, destination, saved locations and information associated with your trip.

Location information is used to provide booking and transport functionality and may be shared with drivers, booking technology providers or other service providers where reasonably necessary to provide your requested service.

5. Payment Information

Where payments are made electronically, payment information may be processed by third-party payment providers.

Tamworth Cabs may receive information relating to the transaction but may not directly store complete payment card details where those details are processed securely by a third-party payment provider.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Drivers and transport providers completing your booking
• Technology and booking platform providers
• Payment processors
• IT, hosting and communications providers
• Professional advisers and service providers
• Government, regulatory or law enforcement authorities where required or authorised by law
• Other parties where you have consented to the disclosure

We take reasonable steps to ensure personal information is handled appropriately when disclosed to third parties.

7. Overseas Disclosure

Some technology or service providers used by Tamworth Cabs may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps as required by applicable privacy law.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

9. Direct Marketing

Where permitted by law, Tamworth Cabs may use your contact information to send information about our services, promotions or other relevant updates.

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided or contacting us.

The existing policy similarly gives individuals the ability to opt out of direct marketing communications.

10. Security

Tamworth Cabs takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no online service or electronic transmission can be guaranteed to be completely secure.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

11. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests should be made to Tamworth Cabs using the contact details below.

In some circumstances, Australian privacy law allows us to refuse access or correction. If this occurs, we will provide an explanation where required.

These access and correction rights are also provided for in the existing policy.

12. Privacy Complaints

If you believe Tamworth Cabs has not handled your personal information appropriately, please contact us.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on our website.

14. Contact Us

Tamworth Cabs

49 Gunnedah Road
Tamworth NSW 2340

Phone: (02) 6766 1111
Email: bookings@tamworthcabs.com.au